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Frequently
Asked Questions
Q:
I subscribed to your website. I was wondering what is the name that is
shown on the credit card statement?
A: The name shown on the credit card statement is www.iBillcs.com
which is our credit card processor.
Q:
How do I obtain more billing details on the membership I purchased?
A: You can visit http://www.ibillcs.com
to lookup your details.
Q:
My credit card does not work with your site. Why is that?
A: If you card has been used fraudulently or if you recently refused
payment on another adult site in the past, then the credit card number
is kept in a negative database which refuses future transactions made
on that card.
Q:
I did not receive a welcome email that confirmed my membership. Why is
that?
A: You need to provide a valid email address when you signup. All
future correspondence is sent to that email address.
Q:
I lost my username and password. How do I retrieve it?
A: Click here to retrieve your information. (link to Password Retrieval
page)
Q:
I signed up by phone. How much will I be charged? Will I be rebilled?
A: No. When you signup by phone, you will only billed once for
30 day membership. We do not provide trial memberships for telephone billing.
Q:
I purchased
a trial membership. Will I be billed?
A: You will be charged a low cost for a 3-7 day trial membership.
During this time, you have full access to the membership area to decide
if you like what you see. If you do decide to continue the membership,
you do not need to do anything. Your credit card will automatically be
billed the full membership cost monthly until you decide to cancel. Some
of our sites operate in a loyalty program. This means that after several
months, the membership will be discounted even further.
Q:
How do I cancel?
A: You can instantly cancel your membership by clicking here (link
to cancel page)
Q:
Once I cancel, will I be billed again?
A: No. Once the membership is cancelled, there will be no subsequent
billings.
Q:
I tried the cancel form and for some reason, I cannot cancel. Is there
an alternate way to cancel?
A: Yes. You can contact us via email at support@flashgold.com.
Please provide your username, subscription and transaction number in the
email which would greatly expediate the process.
Q:
I am having problems with the website. I cannot view some of the videos.
A: Although we try to keep everyone happy, there are times when
there are compatibility problems with various internet browsers. Some
require Flash, Real, and Quick Time plugins. You can obtain these plugins
here:
You
also to need enable Javascript and cookies in your browser.
If
you are
still experiencing problems, contact us at support@flashgold.com.
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